Terms of service
Last updated: 25 September 2026
About us
nairobi-coffee.com is operated by The Nairobi Coffee and Tea Company Limited (company number 00399998), trading as Nairobi Coffee & Tea Co. Our business address is 1a Shakespeare Street, Watford, Hertfordshire, WD24 5RY, United Kingdom. Our registered office is Shakespeare St, Watford, Herts, WD24 5RY.
Contact us at sales@nairobi-coffee.co.uk or 01923 234561, Monday to Friday, 9:00am–5:00pm (UK time). These terms apply to orders placed through our online store. Our store is hosted by Shopify.
UK orders only
We sell and deliver to customers in the United Kingdom only. We do not offer delivery outside the UK through this store.
Products, prices and payment
Please check the product description, pack size, quantity and any whole-bean or grind selection before ordering. Product information and any ingredient or allergen information supplied with the goods should be read before use. Images illustrate our products; packaging may change without changing the product ordered.
The price, applicable taxes, delivery charge and order total are shown before you pay. Payment methods available for your order are shown at checkout. Please provide accurate contact, payment and delivery details. If we identify an error or cannot supply an item, we will contact you to agree how to proceed or refund any payment for goods we cannot supply. We will not substitute a different product or charge an additional amount without your agreement.
Your order and delivery
We will send an order confirmation to the email address supplied at checkout. Please contact us promptly if any details are incorrect or you need to change an order. Once an order has been dispatched, changes may no longer be possible; your cancellation and return rights still apply.
Available delivery options, charges and estimates are shown at checkout. We will deliver within the agreed period or, if no period has been agreed, within 30 days of the order. If delivery is delayed, missing or damaged, contact us so we can help. We remain responsible for the goods until they are delivered to you or a person you nominate, subject to your statutory rights.
Cancellations, returns and refunds
Our Return and refund policy explains how to cancel an order, return goods or report a problem. Nothing in these terms removes your statutory cancellation rights or your rights where goods are faulty, not as described or otherwise fail to meet legal requirements.
Coffee subscriptions
When you choose a subscription, the products, price and recurring order frequency are displayed before purchase. Recurring payments follow the subscription you select. You may cancel future subscription renewals at any time without a cancellation fee. Use the subscription management option in your customer account or contact us before the next payment is processed. Cancellation stops future renewals; an order already paid for is handled under our Return and refund policy and your statutory rights. Any promotional eligibility conditions shown with an offer apply to that offer.
Privacy and use of the website
Our Privacy policy explains how personal information is handled. Please use the website lawfully and do not misuse its systems, interfere with other customers or provide misleading information.
Your legal rights and complaints
Please contact our customer service team if something goes wrong. Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or death or personal injury caused by negligence. Your mandatory consumer rights remain unaffected.
We may update these terms for future orders. The terms provided when you place an order continue to apply to that order unless a change is required by law or agreed with you.