Cancellation policy

Last updated: 25 September 2026

Your coffee subscription

When you select a subscription, you are choosing recurring coffee orders at the frequency and price shown before you complete your purchase. The selected products, recurring payment arrangement and delivery charge are displayed at checkout. We deliver subscriptions within the United Kingdom only.

Cancel future renewals at any time

You can cancel future subscription renewals at any time without a cancellation fee. Manage your subscription through the Subscriptions section of your customer account, or contact sales@nairobi-coffee.co.uk or 01923 234561. Customer service hours are Monday to Friday, 9:00am–5:00pm (UK time). Include the email address used for the subscription and your order or subscription reference.

To stop the next recurring order, cancel before its payment is processed. A cancellation stops future renewals. If a payment has already been processed or an order dispatched, contact us promptly; that order remains subject to our Return and refund policy and your statutory rights. Cancellation does not affect your rights regarding faulty or incorrect goods.

Subscription delivery

Standard tracked subscription delivery is £3.95 for orders up to £15.00 inclusive, and free for subscription orders of £15.01 and above. Estimated transit time is 2–4 business days. See our Shipping policy for further details.

Promotions and changes

Promotional benefits are subject to the eligibility conditions displayed with the offer. Those conditions do not create a cancellation fee. For help changing your coffee selection or delivery frequency, use your subscription management options or contact us before the next payment is processed.

Nothing in this policy removes or limits your statutory consumer rights.